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Install & Launch Issues

Diagnose common cases where the app downloads correctly but does not install or open cleanly.

Updated 2026-03-11 · 5 min read

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macOS First-launch Blocks

If macOS blocks launch, confirm that the app came from the official release page, then re-open the system prompt path instead of repeatedly downloading the same file.

Windows SmartScreen Prompts

If SmartScreen appears, verify the source and checksum first. Only continue once the installer origin is confirmed.

Reinstall Cleanly

When install state looks inconsistent, remove the partial install, download again from the release page, and repeat the install flow without mixing old and new archives.